Return your order within 30 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you.
Exchange your order within 30 days of the shipment date. All items need to be returned unworn, in their original packaging and with a completed returns form.
Click here to download a returns form.
Return items in the condition you received them. All items need to be returned unworn, in their original packaging and with a completed returns form.
HOW TO RETURN - UK (FREE)
Please include a completed returns note and take the parcel to your nearest Royal Mail drop off point. Make a note of the barcode number on the shipping label so you can track your parcel. Please allow 10 days for the parcel to reach us. If you choose to post the item back yourself, please include a completed returns note with the parcel and send to the following address: Farer Ltd, Hazelwood Farm, Bottle Lane, Warfield, United Kingdom, RG42 5RX
TRACK MY RETURN
Returns usually take 2 to 5 working days to reach Farer and we then aim to process them within 4 working days of the date of receipt. We recommend using Royal Mail tracked and signed delivery service to track the return of your parcel.
Click here for Royal Mail: Use the 13 digit “Barcode” reference on your Post Office receipt to track your return, e.g. BZ395173030GB.
Alternatively, you can use Hermes tracked and signed service.
Click here for Hermes: Use the 16 digit number printed alongside the barcode on the returns label, e.g. 6819480600548680. If you didn’t make a note of this reference, please check the confirmation email you received from Hermes when you booked your return.
Please note we will refund the postage of your return as part of our full refund service.
We have the world’s finest cacao right on our doorstep. Our sugar is grown locally and our milk produced by small communities of dairy farmers. No wonder our chocolate is so delicious.
Our journey started over ten years ago when we set ourselves an ambitious mission, to locally produce the most authentic Latin American chocolate, protecting and developing sustainable fine cacao production.
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